Refund Policy

Effective Date: October 7, 2025

At Fortisunico, your entertainment and satisfaction are our top priorities. While our platform is designed as a free-to-play social casino with no real-money gambling, we may occasionally offer optional digital purchases—such as virtual credits, play boosters, or premium in-game experiences.
This Refund Policy explains how we handle returns, refunds, and exchanges in line with New Zealand consumer protection laws.

Our Commitment

We are dedicated to ensuring a fair and transparent experience for all users. If you encounter an issue related to a digital purchase, our support team will carefully review your request and do everything possible to provide a fair resolution.

Eligibility for Refunds

To maintain integrity and fairness, refund requests must meet the following conditions:

  • Timely Request: Refund requests must be submitted within 14 days of the original transaction.

  • Unused Items: Purchased virtual credits, premium features, or in-game assets must remain unused.

  • Proof of Purchase: A valid transaction ID, receipt, or payment confirmation must be provided.

  • Technical Error: Refunds may be granted if credits or features were not delivered due to a verified technical issue on Fortisunico’s platform.

Non-Refundable Items

The following items and services are not eligible for refunds:

  • Used or partially consumed virtual credits

  • Promotional bonuses or free rewards

  • Digital content that has already been accessed

  • Gift cards, vouchers, or promotional codes

Refund Process

If your refund request is approved, processing will occur as follows:

  • Original Payment Method: Refunds will be credited to the same method used for the purchase.

  • Processing Time: Refunds may take 5–10 business days, depending on your payment provider.

  • Secure Handling: All payment data is processed via encrypted, secure channels to protect user information.

Alternatives & Resolutions

If a direct refund is not possible, Fortisunico may offer alternative compensation, such as:

  • Replacement virtual credits

  • Bonus credits or playtime extensions

  • Complimentary access to premium features.